❓ Frequently Asked Questions
Q1: Are you a factory or trading company?
We are a professional casting and machining factory with over 20 years of experience in the casting industry. We also maintain our own trading division to serve global clients.
Q2: How can I get a quotation quickly?
Please provide detailed information including 3D/2D drawings, material requirements, surface treatment, and order quantity. We typically provide quotations within 24 hours on working days.
Q3: How do you handle defective products?
If you receive defective items, please send us photos immediately. Our engineering and QC departments will analyze the issue and provide a solution as soon as possible.
Q4: Can you provide customized products?
Yes, we specialize in customized products. We develop and manufacture items based on the specific drawings or samples provided by our customers.
Q5: What is your typical delivery method?
Most goods are shipped by sea due to our proximity to major international ports. For urgent orders, air freight services are also available.
Q6: What is the normal cooperation process?
The process involves drawing evaluation and quotation, mold development upon 50% deposit, sample approval, followed by mass production and final delivery upon balance payment.